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FAQs
Let us help answer the most common questions.
Can I cancel my subscription?
Yes, you can cancel anytime, hassle-free.
Do I need video editing skills to use this?
No experience required! The platform is built to be simple and intuitive—just upload your photos, apply your preferences, and download a ready-to-use video.
Can I use the videos for commercial purposes?
Yes! Our service is designed for professional use in real estate marketing and beyond. You’re free to use your videos commercially, but you are responsible for how they’re distributed and applied.
Which aspect ratios are available?
We currently support widescreen (16:9), vertical (9:16), and square (1:1). Each format is optimized for platforms like YouTube, Instagram, Facebook, and MLS listings. Even if your photos don’t match the ratio, our smart cropping and AI fill tools make sure your video looks professional every time.
What resolutions are supported?
Currently, we support Full HD 1080p resolution. Higher resolutions (such as 4K) may be available in future plans.
Can I get a receipt for my payment?
Yes, you can access your receipts and invoices anytime from your profile page under “Manage Billing.”
Can I keep my images and videos private?
Yes. All your images and videos are kept private and secure. We never share your content without your permission.
Are payments secure?
Absolutely. We use Paddle, a leading global payment processor, to ensure your transactions are safe. Your payment details are stored in compliance with strict data protection regulations.
How do you handle my data and privacy?
We take your privacy seriously. Your photos and videos remain confidential and will never be used for marketing unless you give explicit permission. Please see our Privacy Policy for more details.
Do you offer refunds?
Yes, we offer full refunds within 7 days if you are not satisfied with the results.
How fast will I get my video?
Most videos are generated instantly after upload. In rare cases, depending on the number of photos and effects, it may take a few minutes.
Can I add my own branding?
Yes! You can add your own logo, brand colors, intro, and outro so every video is on-brand for your business.
Is there a free trial?
Yes, we offer a free trial so you can try out the platform before committing. No credit card required to get started.